Troubleshooting
Troubleshooting: Thank-you page widgets not visible
When you configured a Thank-You / Order Status widget but don't see it on the page.
This article is a draft and may be incomplete or change before publishing.
Each extension must be enabled separately
Each Thank-You / Order Status extension is a separate Shopify Checkout UI Extension. They must be enabled individually in:
Settings → Checkout → Customize → App blocks
Two surfaces — pick the right one
Confirm the widget is added to the right surface. Order Status and Thank-You are separate:
- Thank-You page — Shown once after checkout.
- Order Status page — Persistent in the Customer Account hub.
A widget enabled for Thank-You won't appear on Order Status unless you also enable it there.
Saved in customizer
After enabling app blocks in the Shopify customizer, click Save. Forgetting to save is the most common cause.
Test with a real order
Place a test order via the Shopify Bogus Gateway. Confirm the widget appears on the resulting confirmation pages.