Why Isn't My Offer Displaying?

This checklist covers offers inside the cart drawer: Upsells, Upsells with Discount, Add Ons and the Coupons and offers sheet. Work through it in order.

1. The module is switched on. In the Cart Editor, each module opens with a card that shows an On or Off badge and an Enable or Disable button. In the Cart Editor Settings menu, an eye icon next to a module means it is on, and a crossed-out eye means it is off.
2. You saved. Changes in the Cart Editor reach your storefront only after you click Save in the bar at the top.
3. The trigger matches the cart. For manual upsells and Upsells with Discount, All Products shows the upsell whenever the cart has an item, and Specific Products only when one of those products is in the cart. In Upsells with Discount, collection triggers aren't matched, so use All Products or Specific Products.
4. The product isn't already in the cart. Oxify never suggests a product the customer has already added.
5. The product isn't excluded. Products listed under Settings → Upsell Product Exclusions are never shown in any cart upsell list.
6. The market has pairs. Manual upsells use the customer's market. If that market has no pairs, customers see the All Markets pairs instead. See How to set up market-specific manual upselling.
7. Add-ons. An add-on is hidden when its product is sold out, or when the same product is already in the cart as a regular item.
8. Coupons and offers sheet. The row appears only when Discount Codes is on, Discount Type is ADVANCED, and the cart has items. See Coupon lists and offers sheet.

For other offers, see:

• Automatic Upsells Not Working
• Troubleshooting: FBT not appearing on product page
• Troubleshooting: Post-purchase offer not appearing