Troubleshooting
Post-purchase troubleshooting
Common post-purchase issues and how to fix them.
This article is a draft and may be incomplete or change before publishing.
Offer not appearing
- Confirm the funnel is Active, not Inactive or Draft.
- Confirm at least one trigger matches the test order.
- Confirm offer slot UPSELL_1 has a product configured.
- Check the buyer's checkout locale — translations might be missing for that language.
"AI Recommended" returns nothing
Shopify's recommendations engine has no data for the seed product (typically new products with little purchase history). Switch the strategy to Specific Products or Most-Expensive.
Payload too large
The extension has an 8KB cap. The minifier strips GIDs, SVGs, and prunes widget configs automatically. If you still hit the limit:
- Reduce the number of widgets
- Shorten rich-text content (long custom HTML eats the budget)
- Remove custom translations for languages you don't use
Offer accepted but didn't apply
The signed-changeset endpoint failed. Check the /api/sign-changeset logs and confirm the variant GID is valid. This is rare but can happen if the variant was deleted between funnel save and order placement.