Automatic Upsells Not Working

Automatic upsells are the ones set to Related (Using A.I.) or Complementary in the Cart Editor. If they don't show in your cart drawer, go through these checks.

1. Turn the module on. In the Cart Editor, open Upsells. If the card at the top reads Upsells Inactive, click Enable, then save the cart editor with the Save button in the bar at the top.
2. Check the algorithm. Under Upsell Recommendation Settings, Recommendation Algorithm must be Related (Using A.I.) or Complementary. Manual only shows the pairs you add yourself. See How to set up market-specific manual upselling.
3. Make sure the cart has items. Oxify asks Shopify for suggestions based on the product the customer just added, then on the other items in the cart, and uses the first one that returns results. An empty cart has no suggestions to base them on (the empty cart screen has its own recommendations).
4. Configure complementary products. Complementary suggestions use the Shopify Discovery app, and the editor notes that complementary upsells must be configured. If Shopify returns no complementary products for the items in the cart, nothing shows.
5. Look at what gets filtered out. Oxify never suggests products that are already in the cart, products you added under Settings → Upsell Product Exclusions, or reward products when Hide reward product in upselling module? is ticked (under Show Advanced Settings in Upsell Other Settings).
6. Check the limit. If Limit the number of upsells is ticked, Maximum number of upsells to display can be at most 10 for automatic upsells. Without a limit, up to 10 are shown.
7. Confirm the cart drawer itself loads. If the whole cart drawer is missing, see Troubleshooting: Cart drawer not showing.