Troubleshooting: Cart drawer opens but is empty or blank
When the drawer opens but shows nothing inside.
If the drawer opens but is empty or blank, the drawer panel is loading but its contents aren't showing.
Check the browser console and network
Open dev tools (F12) and look at Console for red errors and at Network for failed cart requests. If you see 429 responses on cart requests (/cart.js, /cart/add.js, /cart/change.js), Shopify is rate-limiting your store's cart requests. Oxify retries those automatically a few times, so wait a minute and reload. If it keeps happening, or you see other red errors, include them in your support ticket.
Custom CSS hiding content
Custom CSS is only applied while the Custom HTML & CSS module is on, so rules there can hide parts of the drawer. To test, open Home → Cart Drawer → Custom HTML & CSS, click Disable, save, and reload your storefront. If the contents come back, review your CSS.
Custom templates
If you use custom templates (an advanced option, switched on under Settings → Custom templates in the Oxify menu), a template that has an error shows nothing in its place. In that module's template editor, turn the template's switch off (its badge changes to Inactive) or fix its code to confirm.
Browser extensions and translation
Ad-blockers, privacy extensions and automatic page translation can interfere with the drawer. Test in incognito with extensions and translation off.
Theme conflict
Oxify removes your theme's built-in cart drawer when it recognizes it, but if yours isn't recognized, the two can fight over the page. Add the theme drawer's selector under Home → Cart Drawer → Settings → Show Advance Settings → Hide Theme Cart Custom Query Selector, or turn off the theme's own drawer.