Troubleshooting: Sticky ATC bar not appearing

Checks

1. The bar is enabled and saved. In the Oxify app, open Sticky Add to Cart Bar from the left menu. The page title should show an On badge. If you just clicked Enable, click Save in the save bar — changes only reach your storefront after you save.
2. The Oxify app embed is on. The sticky bar is loaded by the same app embed as the cart drawer — it is not a theme block, so there is nothing to add to your product template. In the theme editor, open App embeds and make sure Oxify: Cart Upsell & Gift is switched on.
3. You're on a product page. The bar only appears on product pages (URLs that contain /products/).
4. Device settings match. In Sticky Add To Cart Settings, check that Show on Desktop and Show on Mobile are ticked for the device you're testing. Mobile means screens narrower than 768px.
5. You've scrolled past the Add to Cart button. The bar slides up once the theme's main Add to Cart button has scrolled off the top of the screen. There is no "show after 600px" setting, so scroll further down the page.
6. Oxify found your theme's Add to Cart button. If it can't find the main button, the bar never appears. Open Show Advance Settings and enter the button's CSS selector in Custom Query Selector.
7. Nothing is covering it. See the z-index section below.

Z-index fix

The bar already uses a very high stacking order (z-index 999999), and the editor has no z-index setting. If a theme element with an even higher z-index covers the bar, a developer can raise it with a CSS rule in the theme, for example .ia-sticky-bar-parent { z-index: 2147483647 !important; }.

Quick diagnostic

Open your browser's dev tools → Elements panel and search for ia-sticky-bar-parent.

• Not found — the bar isn't rendering. Recheck checks 1–4: it's disabled or unsaved, the app embed is off, the device box is unticked, or you're not on a product page.
• Found, but without the visible class — the bar is rendered but waiting off-screen. Oxify doesn't think the theme's Add to Cart button has scrolled out of view yet; recheck checks 5 and 6.
• Found with the visible class, but you can't see it — another element is covering it. See the z-index fix above.