Enable Oxify Post Purchase in checkout settings
Select Oxify as the Post-purchase page in Shopify's checkout settings so your post-purchase offers can show.
Post-purchase offers only show once Oxify Post Purchase is selected under Post-purchase page in your Shopify checkout settings. Oxify can't switch this on for you, because it is a Shopify setting. The Post Purchase page in the Oxify app warns you while it is off.
You can build and save funnels before you turn it on. Buyers just won't see them yet.
The warning on the Post Purchase page
Open Post Purchase in the Oxify app (the page heading reads Post Purchase Upsell). While Oxify can't confirm the setting, you see:
- A banner titled Post-purchase upsell is not enabled in Shopify, with the buttons Open checkout settings and Refresh status.
- A Setup guide whose first step, "Enable Oxify Post Purchase in Shopify settings", has the buttons Enable setting and Refresh.
The same step, "Enable post-purchase upsell", is also in the Setup guide on the Oxify Home page.
Turn it on
In the Oxify app, open Post Purchase and click Open checkout settings in the banner. You can click Enable setting in the Setup guide instead.
Shopify's checkout settings open in a new browser tab, at the Post-purchase page section. This step happens in Shopify, not in Oxify.
There, select "Oxify Post Purchase", as the Oxify app words it, and follow Shopify's own prompts to save the change.
Go back to the Oxify tab. Oxify checks again when you return to the window. To check right away, click Refresh status (banner) or Refresh (Setup guide).
How to confirm
- The warning banner disappears.
- The first step of the Setup guide shows as complete.
- For a full check, place a test order. See Preview, publish, and testing checklist.
If the warning stays
- Make sure the selection in Shopify is Oxify Post Purchase and that it was saved.
- Click Refresh status. If Oxify can't get an answer from Shopify, it treats the setting as off, so try again in a moment.
- If you dismissed the banner earlier, it stays hidden in that browser. Oxify shows it again after it sees the setting on and later off.
If another app is selected
Only one app's post-purchase page is used. While another app is selected, Oxify's offers don't show and the Post Purchase page shows the warning above. Select Oxify Post Purchase to use Oxify's offers.
Even with the setting on, Shopify doesn't show a post-purchase page for every order. See FAQ: Why don't post-purchase offers show every time? and Troubleshooting: Post-purchase offer not appearing.
Next: The Post Purchase page and Create your first post-purchase funnel.