Funnel priority and status
Manage which funnels are live and which one wins when multiple match.
Status
- Active — Funnel can match buyers and show offers. (A Post Purchase funnel also needs at least one offer.)
- Inactive — Funnel never matches. Use this to pause without deleting.
Inactive funnels keep all configuration. Toggle back to Active any time to resume.
You can switch status from the switch in the funnel list, or from the Status menu at the top of a funnel. New Post Purchase funnels start as Active; new Thank You & Order Status funnels start as Inactive.
Priority
Only one funnel is used per order. Oxify checks your Active funnels in priority order and uses the first one whose triggers match the order — a lower number means higher priority, so priority 1 is checked first.
Thank You & Order Status
Drag the rows in the funnel list on the Thank You & Order Status page to reorder them. Oxify numbers them 1, 2, 3 … from top to bottom, and a new funnel is added at the bottom. A funnel's current priority is also shown as a badge at the top of its editor.
Post Purchase
The funnel list on the Post Purchase page shows each funnel's Priority and lets you sort by it, but there is no way to change the number from the funnel editor, and new funnels start at priority 1. If several matching funnels share the same number, Oxify doesn't guarantee which one is used — so write your triggers so only one funnel can match an order, or keep just one funnel active.
How to use priority (Thank You & Order Status)
- VIP funnel — Priority 1, customer tag = VIP, exclusive offer. Wins over the default for VIPs.
- High-value cart funnel — Priority 2, order value more than $200 trigger, premium upsell.
- Default funnel — Last, "show to all customers", generic offer. It matches every order, so keep it at the bottom — a funnel below it is never reached.