Troubleshooting
Troubleshooting: Post-purchase offer not appearing
Checklist for diagnosing why a buyer didn't see your post-purchase offer.
This article is a draft and may be incomplete or change before publishing.
Run through this checklist
- Funnel Active, not Inactive or Draft.
- At least one trigger matches the buyer's order. Re-read the triggers and test against the actual order details.
- UPSELL_1 has a product configured. Empty slots can't render an offer.
- The offer's product isn't already in the order if hide-if-in-original-order is on.
- All variants aren't out of stock if hide-when-OOS is on.
- Buyer's locale is supported, or you've added a translation for that language.
Shopify-side reasons
Even with everything configured correctly, Shopify only shows post-purchase offers when:
- A supported payment method was used.
- The order isn't on manual review hold.
- The buyer didn't abandon the checkout.
Roughly 60–80% of qualifying orders see the offer.