Troubleshooting
Troubleshooting: Conflicts with other cart or upsell apps
When two cart drawer or upsell apps fight for the same hooks.
This article is a draft and may be incomplete or change before publishing.
Two cart drawer apps
Two cart drawer apps will fight over add-to-cart interception. Pick one and uninstall the other. Both running simultaneously means unpredictable behavior — one drawer might "win" intermittently or both might open.
Two upsell apps with overlapping discount functions
Shopify caps active functions at 5 per cart. Two upsell apps each running 3+ functions can hit the cap, and discounts will silently fail to apply.
Fix
- Migrate Oxify to the unified discount function (frees up function slots).
- Disable functions you don't need from the other app.
- If conflicts persist, pick one upsell app and uninstall the other.
How to identify conflicts
- Symptoms: discount silently doesn't apply, cart drawer opens then immediately closes, ATC button does nothing.
- Quick test: temporarily disable other apps' embeds. If Oxify works fine alone, it's a conflict.