Troubleshooting: a widget doesn't show
Check these in order when a Product List Widget doesn't appear in your theme or cart drawer.
Check in this order
- App embed is off. A banner on Product List Widgets says "Activate the app embed to show product lists on your storefront". Click Activate and turn on Oxify: Cart Upsell & Gift. Without it no widget loads anywhere. The check looks at your published theme.
- Widget is Inactive. Turn on its Status switch. Only Active widgets reach the storefront.
- Save didn't reach the storefront. Look for "Your change was saved, but the storefront could not be updated." Save again.
- Wrong Widget ID. The theme block needs the exact ID. In the theme editor a red dashed note says "no active widget found". A deleted widget gives the same note.
- Not placed. A widget with no block and no cart placement never shows.
- The source found nothing. The widget is hidden when its list is empty:
- Related or Complementary on a page that isn't a product page, or in the cart drawer.
- Recently viewed for a visitor with no history.
- Manual with only sold-out or unavailable products, or a collection with none.
- Every product is already in the cart (cart drawer) or excluded.
- Cart drawer placement. The cart must have items. The placement must be on (eye icon) and saved in the Cart Editor.
- Custom template with an error. It hides the widget. Switch it off to test.
Other things you may see
- Changes don't show in the theme editor. Reload the editor.
- "Hide products already in the cart" does nothing in a theme block. It works in the cart drawer only.
- Savings label missing. Check Show compare-at (original) price and that the product has a higher compare-at price.
- No ratings. Judge.me must be installed. Quoli doesn't show ratings in a widget.
- Fewer products than the maximum. Sold-out, duplicate and excluded products are removed.
Still stuck? See Place a widget and Theme app extension overview, or contact support.