Troubleshooting: Free gift not adding or not removing

Gift not adding

1. Check the cart total vs threshold. Is the cart actually above the goal amount in the customer's currency? Gift items don't count toward the goal, and a market with its own tiers uses those tiers instead of All Markets.
2. Check Rewards is on and saved. Cart Editor → Rewards should show On, and your changes need a Save.
3. Check the gift variant is in stock. An out-of-stock variant can't be added to the cart.
4. Check whether the shopper removed it. With Free Gift Automatic, a gift the shopper removes themselves isn't added back until the cart is emptied. If another app or script keeps removing it, the cart drawer stops re-adding it on that page after 3 quick attempts.
5. Check customer tags. Logged-in customers with a tag listed in Customer Tags to exclude from Rewards (Rewards → General Settings → Show Advance Settings) don't get rewards.

Gift added but not free at checkout

The cart drawer adds the gift; the Oxify discount makes it free at checkout.

1. Confirm the discount exists. In Shopify admin → Discounts, look for Oxify Cart Unified Discount (older stores: IA Cart - Free Gift Discount). If it's missing, open the Cart Editor and click Save to recreate it.
2. Confirm the last save went through. A red banner at the top of the Cart Editor after saving means checkout wasn't updated — see Stacking rules and Shopify limits.
3. Confirm combination rules allow it. See Troubleshooting: Discounts not stacking.

Gift not removing when cart drops

1. Reload the page so the cart drawer re-checks the cart. It removes a Free Gift Automatic gift once the cart no longer reaches the threshold.
2. At checkout the gift is only free while the cart still meets the tier — a gift left in the cart after the cart drops is charged at its normal price.