Troubleshooting
Troubleshooting: Free gift not adding or not removing
When the free gift doesn't appear at the threshold or doesn't disappear when the cart drops.
This article is a draft and may be incomplete or change before publishing.
Gift not adding
- Check the cart total vs threshold. Is the cart actually above the goal amount in the customer's currency?
- Check the gift variant is in stock. Out-of-stock variants can be hidden depending on settings.
- Confirm the unified discount function is deployed. Open Settings → Discounts and check status.
- Confirm Shopify combination rules allow it. Open Discounts → Combinations in Shopify admin.
Gift not removing when cart drops
- Force-refresh the cart.
- If it persists, the function isn't deployed. Re-deploy from Settings → Discounts.
Run Validate Discount with the customer's exact cart contents. The output tells you why a gift would or wouldn't apply.