Switching Themes – Cart Not Working
Turn the Oxify app embed back on after switching Shopify themes so the cart drawer works again.
If your cart drawer stops working after switching to a new theme, don’t worry—it’s usually just a settings issue.
When you switch to a new Shopify theme, the Oxify: Cart Upsell & Gift app embed may not be turned on for it. Without it, the cart drawer won’t appear.
How to Fix It
- Go to your Shopify Admin → Online Store → Themes.
- Click Customize on your active theme.
- In the Theme Customizer, open App embeds in the left sidebar.
- Turn on Oxify: Cart Upsell & Gift.
- Click Save.
Your cart drawer should now be working on your new theme.
Shortcut: in the Oxify app, open Home → Cart Drawer. If the embed is off on your published theme, an Oxify Cart Drawer is inactive banner with an Activate button takes you straight to the right place in the theme editor. Make sure the embed is on there and click Save.
Using product-page offers? Also turn on Oxify: Product Upsell under App embeds, and re-add any Oxify app blocks you had placed in your old theme.
Still Facing Issues?
If the cart is still not working after turning on the app embed, please reach out to our support team. We’ll help you get everything set up quickly.
👉 Contact us anytime for support.