Timer not counting down
Fix a timer that renders but sits frozen, or restarts when it shouldn't.
The timer shows but the digits are frozen
Confirm the countdown hasn't already reached zero. A finished timer with Once Timer Ends set to Do Nothing correctly sits at 00:00:00.
Open your browser console and look for JavaScript errors. A script error from another app can stop the countdown from starting.
Test in a different browser to rule out an extension.
Clear your cache and hard-refresh.
It shows all zeros immediately
Open the Content tab.
For Countdown to a date, check Ends At is in the future. A past end date has no time to count.
For Daily recurring timer, check you're inside the Daily Starts Time to Daily Ends Time window on a ticked day.
For Fixed minutes, check the minutes value is at least 1.
The countdown restarts every time I reload
That's how Fixed minutes works — each visitor's countdown starts when they arrive. If you want one shared deadline that doesn't reset, use Countdown to a date instead.
Repeat Countdown isn't repeating
Repeat Countdown only works with Fixed minutes. On a date-based or recurring timer, the remaining time comes from configured dates rather than from when the visitor arrived, so there's nothing to restart — which is why the option isn't offered for those types.
See Once the timer ends.
A 00 days block never changes
That's not a bug — it's a countdown shorter than a day. Tick Hide Days From Timer under Show Advanced Settings on the Content tab.
See Hide days from timer.
The cart didn't empty when the timer ended
Confirm this is a Cart Page timer. Cart deletion is only available on that type.
Check Once Timer Ends is set to Delete All the items in the cart.
Confirm the customer was actually on the cart page when the countdown reached zero.
Tip
Test end behavior with a 1-minute fixed-minute timer. Watching it reach zero once on your real storefront tells you more than re-reading the settings.