OxifyOxify
Troubleshooting

Timer in the wrong place

Fix a timer that renders in the wrong spot or overlaps your page content.

The bar overlaps your header or navigation

Open the timer and go to the Design tab.

In Positioning, switch Position from Top Page to Bottom Page.

Click Save and check your storefront.

Moving the bar solves most overlap problems, since they're usually caused by a sticky theme header.

The timer appears somewhere odd on the page

If placement is set to anything other than Custom position, the timer renders where the theme allows it. To control the exact spot:

Go to the Placement tab and choose Custom position.

Save and publish so the Timer ID appears.

Add the app block in the theme editor at the exact position you want.

See Custom position.

The app block is in the wrong spot

Go to Online Store → Themes → Customize.

Find the Oxify Countdown Timer app block in the left sidebar.

Drag it to the correct position.

Click Save.

The app block can be moved freely — that's the main reason to prefer it over a pasted code snippet.

The timer disappeared after a theme change

The app embed and any app blocks are stored per theme.

Enable the app embed on the new theme.

Re-add any custom-position app blocks.

Re-paste any code snippets you'd added by hand.

The cart timer isn't in the cart drawer

A Cart Page timer targets the cart page at /cart. If your theme opens a slide-out cart drawer instead, the timer won't appear in it.

Use Custom position and add the app block inside the drawer, or use a top/bottom bar timer.

Back up before editing code

If you're fixing placement by editing theme code, duplicate your theme first. If something breaks you can publish the copy and be back online immediately.

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