Offer not showing
Work through the checks that fix almost every missing quantity break.
Work through these in order. The first two are the quickest to check.
1. Is the app embed active?
Open the app Home page and look at the Theme store app embed card.
If it reads Off, click App embed Settings.
In the theme editor, set Oxify: Product Bundle from Disabled to Active and click Save.
See Enable the app embed.
2. Is the bundle published?
Check the bundle's status on Home. It should show a green Active badge, not a gray Inactive one. Use the toggle in the bundle name column to publish it.
You can also open the bundle, set Status to Active at the top of the editor, and click Save.
3. Does the visibility rule include this product?
Open the bundle, go to Bundle Settings, and check the Visibility card. If it's set to Specific selected products, confirm the product you're looking at is actually in the list. If it's Products in selected collections, the product has to be in one of those collections.
To rule targeting in or out, switch to All products temporarily. If the offer appears, targeting was the problem.
The Markets section at the bottom of the same card matters too. If the bundle is set to one market, only shoppers in that market see it. All Markets shows it everywhere.
4. Is an old schedule hiding it?
The bundle editor doesn't show an Active Dates card, so a new bundle runs from the moment you publish it, with no end date. A bundle that was scheduled earlier keeps its saved dates, though, and your storefront hides it outside that window.
If an older bundle stopped showing on a certain day, this is the likely cause. Create a new bundle for the same offer — it has no end date — or ask support to clear the old dates.
5. Is another bundle winning?
Only one bundle shows per product page. If two bundles target the same product, the more specific one wins:
Specific products → Selected collections → All except selected → All products
If two bundles use the same mode, the one targeted at a specific market wins, and then the older one. A bundle that is running an A/B test is the exception: its variant is shown ahead of the others. Check your other bundles on Home for an overlapping rule, and see Choose where the offer appears.
6. Did you switch themes?
The app embed is per theme. Publishing a new theme — or a duplicate of your current one — leaves the embed off on it. Enable it again on the live theme.
7. Is the offer block on the page?
The offer is placed next to your theme's add-to-cart form on product pages. If your product page uses a page builder or a custom form, the app may not find a spot for it and nothing appears.
Place it yourself: in the theme editor, open your product template, add the Oxify: Product Bundle app block from the Apps section, and save. On pages that aren't product pages, the app block is the only way to show an offer — pick the product in its Oxify Bundle Product setting.
8. Clear the cache
Hard-refresh the page, or open it in an incognito window. Storefront pages can stay cached for a few minutes after a change.
Still stuck?
Open live chat from the app Home page — the Need help? button on the Theme store app embed card, which shows once the embed is on. Send us your store URL, the bundle name, a product URL where it should appear, and which of these checks you've already tried.