Free gifts
Attach a free product to a tier so it drops into the cart automatically.
A free gift is a product that's added to the cart at no charge whenever the customer picks that tier. Use it to make a bigger tier feel like the obvious choice.
Gifts are attached per tier, not to the bundle as a whole.
Add a free gift
Open your bundle and go to the Offers tab.
On the tier you want, find the Add ons row and click Add Free Gift. The number in brackets shows how many gifts that tier already has, and a Free Gift #1 card opens under the tier.
Click Select a product and choose the gift. You pick the product, not a variant — if it has options such as size or color, the customer picks the variant on the gift row.
Set the quantity in the number box beside the product — usually 1.
Fill in Text — what customers read on the gift row. For example Free travel case. A new gift starts with + FREE Gift.
Click Save.
Options on the gift
| Option | What it does |
|---|---|
| Image | Click Add Image (or Edit/Change Image) to show the product's image, upload your own, or show no image, and to set its size and corner radius. |
| Show free gift's original price | Displays the normal price crossed out, so the value is visible. Off for a new gift. |
Turn Show free gift's original price on. A gift labelled Free travel case is vague; one showing a struck-through $19.00 is a number the customer can weigh against the price of the tier.
Visible only when bar is selected appears on upsells, not on free gifts. A gift row stays visible either way — which is what you want, since customers need to see what the bigger tier unlocks.
Add more than one
Click Add Free Gift again on the same tier. There's no limit. To take a gift off, click Remove Free Gift in its card.
What happens in the cart
- The gift is added automatically when the customer adds the tier to their cart.
- A quantity break tier earns its gift once per complete bundle. A customer who buys a 2-pack deal twice (four items) gets two gifts free; extra gift units added by hand in the cart are charged at full price.
- Remove the main bundle product and the gift is removed within a few seconds while a page with your offer is open. The gift also stops being free at checkout, because it only counts while its tier's main product is in the cart.
- The gift variant must be in stock and available on your Online Store sales channel, or it won't be added. The rest of the bundle still goes through.
Gift not being added?
Check stock on the gift's specific variant first — that's the usual cause — then make sure the product is active and published to your Online Store. If it still fails, retest in an incognito window with browser extensions off.
Style and translate it
Style the gift row on the Design tab: the Free gift group in Colors, and Free gift under Gift Options in Typography. The gift text can be translated on the Translations page.
Want gifts that unlock as tiers get bigger?
That's Progressive gifts — locked gifts show in a locked state and unlock as the customer moves up. Switch on the Progressive Gifts card on the Offers tab.