Troubleshooting
Purchase not showing in My Sections
You paid, but the section is missing from your library.
Fix it step by step
Refresh the My Sections page — the list may just need to reload.
Navigate to Explore Sections and back to My Sections.
Check the charge in Shopify admin → Settings → Billing. If there is no charge, the payment did not go through — buy the section again.
Open the section in Explore Sections. If it says You already own this section, the purchase is recorded and only the library view is out of date — refresh once more.
Still missing? Email contact@oxify.app with your store URL, the section name, and the billing date.
You won't be charged twice
The app blocks a second purchase of a section you already own.